The past year has required a fair amount of adaptability from recreational and fitness facilities in order to serve their customers in the most appropriate way. Drop-in classes are a great way to offer flexibility and variety to your members during these ever-changing times. However, the nature of drop-in classes necessitates a different approach in terms of management so that all members and staff can remain safe, secure and accounted for.
If you are interested in hosting drop-in classes but are unsure how to go about doing so, keep reading. Here are our top picks for how Univerus Member Management can help make your member experience positive and memorable.
Easy Payment Solutions
When people are considering signing up for a drop-in class, it is often a last-minute decision, which is sometimes made “on-the-go”. Having reliable and secure payment solutions that are accessible through a mobile app as part of your member management suite is instrumental to providing a seamless registration process for your drop-in participants. If there are any obstacles or hoops to jump through in order to pay for the class, it is entirely possible that your potential participants could abandon the idea altogether.
Univerus Member Management has all of your bases covered when it comes to convenient and user-friendly payment methods. Integrations with modern payment solutions like digital wallets and ApplePay mean that your drop-in classes can be accessed by a wider range of participants. The system also generates powerful reports with metrics like payment type and class attendance, giving you valuable insight into how to best adjust your class offering.
Contactless, Online Scheduling
Whether the individuals signing up for your drop-in classes are members of your facility or this is their first class with you, it is important to have an easy-to-navigate and comprehensive scheduling system at their disposal. Having the ability to easily sign up for a class from a desktop or a mobile application makes this an easy and contactless process – which is much appreciated during this time.
Sometimes, family members choose to sign up for a drop-in class at the final hour because someone else they know has a course at the same time. Within the Univerus Member Management’s family account management functionality, you can easily view multiple schedules and calendars at a glance, as well as pay for all classes using the same payment method in one secure place, making the process as efficient as possible.
Tracking Attendance
One of the biggest differentiating factors of drop-in classes is that the class attendance changes virtually every single session. Regular scheduled classes with pre-determined signups allow you to grasp not only the number of class-goers, but also who they are. Alternatively, drop-in classes will often mean different faces and numbers of faces through the door each time.
With the somewhat heightened risk of different people in every class means, it is more important than ever to keep track of the people that come through your door, including what time they were there, for how long and who they were in contact with.
In the event that someone gets sick, or you need to contact the entire attendance list for another reason, having this information stored securely is a must. In the Univerus Member Management suite, when your members sign up for a drop-in class, their information can be automatically recorded and saved to the appropriate list for future reference.
Want to learn more about Univerus’ member management software solutions and how they can help you plan and deliver effective drop-in classes for your members? Contact us today to get started!